Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4 ) Adoption scale up of PagoPA platform services and the “IO” app (Sub-investment 1.4.3)
The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.
Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.
The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.
As part of this investments, the IO app has been developed to activate and manage a wide range of services, including: public land occupation tax (COSAP and CIP), public housing tax, municipal concessions, school services, sports facility tax, unauthorized construction fines, bridge project tax, services for non-residential elderly citizens, municipal property tax recovery (IMU), library services, waste disposal tax (TARI), access to documents, licenses and authorizations, toponymy, ceremonies, and more.
The IO app simplifies user access and experience by bringing all these services together on a single platform.
This project is financed by the Recovery and Resilience Facility with EUR 159.350,00.
- Reference
- M1C1
- Project locations
- Italy
- EU contribution
- €159 350