Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4 ) Adoption scale up of PagoPA platform services and the “IO” app (Sub-investment 1.4.3)
The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.
Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.
The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.
The intervention includes the activation of several services on the PagoPA platform, including:
- Road accident reports: It will be possible to report and manage road accident files through the PagoPA platform, simplifying communication and documentation processes.
- Traffic violation notices: Thanks to the PagoPA platform, traffic violation notices can be issued, served, and managed quickly and efficiently.
- Single Property Fee: The PagoPA platform will make it easier, safer, and more convenient to manage the online payment of the Single Property Fee.
- Monetisation of standard areas: With PagoPA, it will be possible to manage the monetisation process of standard areas, including payments and transaction handling, in a centralized and automated manner.
- Public transport: The PagoPA platform will facilitate payment for public transport services, allowing users to purchase and manage tickets digitally for a simpler and more efficient experience.
This project is financed by the Recovery and Resilience Facility with EUR 39.835,00.
- Reference
- M1C1
- Project locations
- Italy
- EU contribution
- €39 835