Modernising the digital environment of public administration

Copyright: Ministry of Public Administration

The Ministry of Digital Transformation is implementing four projects, with the objective to develop user-centric e-services, upgrade the IT infrastructure in the public administration, implement a pilot project for an automatised sustainable management of public buildings, and deliver digital services and enhance skills development for civil servants.

Development of new dynamic e-services

The main purpose is to introduce public digital services that are simple, accessible and widely used.

Goals and activities ot the project:

introduction of an internationally recognized electronic identity to enable simple and trusted use of digital public services; introduction of modern mobile solutions for electronic identification; possibility of a simplified method for authentication;
harmonizing access to digital public services through the definition and pilot introduction of unified standards for electronic and mobile public services;
development of digital services in compliance with EU legislation (SDG, GDPR, ZDSMA…), establishment of a national OOTS central mechanism for the integration and exchange of evidences with other countries;
developing the concept and a platform for the development of mobile services;
definition of concepts for managing and exchanging high-quality, comprehensive and trustworthy data, and development of guidelines for data governance and the efficient use of data, standards and catalogues.

The Recovery and Resilience Facility provides funding of EUR 8.6 million, while the total value of the investment is EUR 9.8 million. The project started in January 2022 and will be finalised by June 2026.

Building a new generation of IT infrastructure

Most of the IT infrastructure in Slovenia is more than five years old and represents a technology from 2014. The creation of a new generation of IT infrastructure will, at the same time as upgrading to a higher technological security level, also protect investment in informatics in the public administration and refresh the lifespan of the equipment. It would allow for a different level of work, higher satisfaction among employees in the public administration and, not least, users of public administration services. The project involves Slovenian companies, thus enabling them to participate in a technologically challenging area, gaining references that will be quite unique and thus also open up opportunities for appearing on foreign markets, i.e. strengthening the growth potential of our economy, resulting in the creation of new high-tech jobs and strengthening social resilience. The project also has an impact on the reduction of primary energy, as public sector information solutions would operate more effectively in the cloud environment.

Project activities include:

2022: preparation of project documentation, implementation of business and technical analysis, additional recruitment of high-tech personnel for the creation and maintenance of the new generation IT infrastructure, publication of procurements for the creation of a new data centre and upgrade of the communication infrastructure, training staff to deal with new technologies, selection of the location of the new data centre;
2023: publication of contracts for upgrading the communication infrastructure, completion of contracts, signature of contracts and start of works, start of construction of a new data centre, implementation. Pilot projects for the operation of services in the new data centre, training staff to deal with new technologies;
2024: upgrade of the communication infrastructure, implementation of service pilot projects in the new data centre, training staff to deal with new technologies, operational operation of the new data centre;
2025: establishment of DevSecOps automation and management of applied solutions with respect to security mechanisms, transfer of services to a new data centre, training staff for working with new technologies, workshops with users of DevSecOps services:
2026: transfer of services to a new data centre, process automation to the data centre, workshops with DevSecOps users.

Project activities include: The Recovery and Resilience Facility provides funding of EUR 27.8 million, while the total value of the investment is EUR 33.0 million. The project started in January 2022 and will be finalised by June 2026.

Modernisation of the user support system

The implementation of the project will lay the groundwork for the successful standardization of the users’ working environment; hardware will be provided for users and migrated to the new working environment; a system for monitoring license status will be introduced; and a knowledge base for the EKC will be established. The project is expected to establish a unified working environment that will be easier to manage and provide all users of centralized state agencies with a consistent user experience. Replacing outdated hardware will ensure the proper functioning of the unified working environment, leading to a reduction in the workload of IT staff providing user support. This will alleviate the workload and stress in the workplace for both IT staff and users. With a unified working environment, the MDP will be able to focus more on optimizing and standardizing support services. This will result in a reduced workload for IT staff and a better user experience. The project will introduce new communication channels to the Single Contact Center (SCC) (phone, email, Viber, WhatsApp, LiveChat). The project will also implement a system to monitor license compliance with licensing policies. The system will alert users when they are over-licensed, under-licensed, or improperly licensed, and will indicate what licenses they need to comply with the licensing policies of the license providers. License monitoring is expected to result in cost savings in the area of licensing. The key objectives of the investment project are the following activities:

establish a unified user work environment,
establish optimized and standardized user support,
establish control over the organization’s licensing status,
establish a self-learning system for users,
establish a knowledge base for EKC.

Project activities by year:

2022: preparation of investment documentation (DIIP, PIZ, IP), preparation of project documentation (technical specifications), preparation and approval of the project kick-off document, preparation of specifications for the public procurement of hardware, filling of positions for project implementation;
2023: implementation of education and training, preparation and initial transitions to a unified work environment, filling of positions, preparation of technical specifications and a public procurement tender for the introduction of new communication channels at the EKC, and publication of the tender;
2024: Market research for the purchase of a software asset management (SAM) tool and the development of technical specifications, implementation of the tool, a platform for introducing new communication channels at the EKC, and creation of a knowledge base for the EKC; introduction of new communication channels; conducting training and education; implementation of the transition to a unified work environment; maintenance of the unified work environment;
2025: Publication of the first public tender for the license management tool (SAM), receipt and rejection of bids, and commencement of preparations for a new public procurement procedure for license management system providers; continuation of the project to introduce new communication channels at the EKC; implementation of education and training; maintenance of a unified working environment;
2026: Conducting a new market study, drafting new technical specifications, and publishing a new public procurement notice for license management system providers; integrating providers into the license management system; continuing the project to introduce new communication channels at the EKC; launch of a website dedicated to user self-training, maintenance of a unified working environment, and information and communication.

The Recovery and Resilience Facility provides funding of EUR 4.0 million, while the total value of the investment is EUR 4.6 million. The project started in January 2022 and will be finalised by June 2026. Development and implementation of business information mechanisms architectures and standards The basic objective is to establish uniform standards and architectural solutions for appropriate IT advice and support to sectors in the design of sector-specific applications in the form of generic technology requirements and standardised technology platforms that will provide a single starting point for the development of applications (business information architecture). Business and IT architects will be trained to work in this area. Enterprise IT Architect), which will serve as a bridge between business analysts and IT specialists in the design of e-services. The project will pursue the following objectives:

unifying the architecture of digitalisation solutions through several actions: with reference architectures, exchange of best practices through the artefact repository;
implementing a higher degree of automation in the field of lifecycle management of IT solutions, using management tools that introduce automation and monitor DevSecOps, CI/CD processes, in the area of the interconnection of registers and records;
ensuring compliance with standards in this area;
training at technological level for key stakeholders.

Project activities include:

2022: launch of a call for project recruitments, preparation of project documentation and feasibility study.
2023: creation and establishment of an artefact repository, consultancy in the field of business information architecture and leaching of good practices.
2024: creation of a portal for hosting services; work on the digitalization of the hosting process.
2025: Reference Architecture for Application Solutions,Technological Requirements, Architectural Concepts, and Guidelines for a Cloud Native Architecture.
2026: production of Reference Architecture, implementation of a DevSecOps platform, integration of DevSecOps data with existing records and establishment of a management system; implementation of workshops and closure of the project.

The Recovery and Resilience Facility provides funding of EUR 2.5 million, while the total value of the investment is EUR 2.9 million. The project started in January 2022 and will be finalised by June 2026.

Establishment of a system of portfolio of Projects and Investment into IT

The establishment of an IT project and investment portfolio will ensure an effective project management system. The system will enable the planning of IT development and investments, monitoring of implementation, and the planning and optimal utilization of available resources within an appropriate project and portfolio structure. The project’s objectives are to establish a project management system with an appropriate project organizational structure and to define standardized processes for the conception, preparation, approval, implementation, monitoring, change approval, and closure of projects, all of which will be supported by IT systems. On this basis, a portfolio of IT projects and investments will be established, enabling the effective selection and prioritization of activities, ensuring their mutual alignment in terms of content, technical aspects, technology, and timing throughout all phases of the life cycle, the optimal use of available capacities and resources, and the multiplication of effects, and as such will serve as an effective tool for managing all key processes. Among other things, the project also aims to improve competencies in the field of project management by establishing a system of education and training for project managers with expertise in IT investment and service portfolio management, and by establishing a knowledge base and a system for the transfer of best practices to support a targeted process of digitalization in the state administration and higher-quality public services. The Recovery and Resilience Facility provides funding of EUR 1.34 million, while the total value of the investment is EUR 1.31 million. The project started in March 2023 and will be finalised by June 2026.

Additional links:

Top 100 recipients:

Ministry of Public Administration, projects:

Modernisation of the user support system
Development of new dynamic e-services
Digital skills of civil servants
National Computer Cloud (DROnext)
Establishment of a competence centre
Business Information Architecture
Improving energy efficiency of buildings

Ministry of Digital Transformation, projects:

Development of new dynamic e-services
National Computer Cloud (DROnext)
Modernisation of the user support system
Business Information Architecture
Establishing a IT projects portfolio system

Government Office for Legislation, projects:

E-Legislation
Register of legal acts of local communities

Reference: C2.K7.IG
Project locations: Slovenia

EU contribution: €42 400 000

Project website: https://www.gov.si/...